Refund Policy — Mergify Digital

Effective date: [to be set on publication]

Mergify Digital sells digital goods through Whop. Because digital products and hosted access cannot be “returned,” refunds follow the rules below. This policy is intended to be consistent with Whop’s buyer terms; where Whop’s platform terms give a buyer additional rights, those rights apply as well.

1. 14-day “does not function as described” refund

Within 14 days of purchase, you may request a refund if:

• The product does not function as described in its Whop listing and product guide — for example, a core described function does not work at all, or you cannot access a product you paid for — and
• You contacted support and gave us a reasonable opportunity to fix the problem, and we could not fix it.

If both apply, we will refund the purchase price for that product through Whop.

2. What is not, by itself, grounds for a refund

• The product works as described, but you changed your mind, bought the wrong product by mistake after accessing/using it, or no longer need it
• A result or outcome you hoped for did not occur — for example, a trade lost money, a prop firm denied a payout, a marketplace or Amazon KDP did not accept a file, a printed product did not look as expected, or a tax appeal was not successful. Products are utilities; outcomes are not guaranteed (see our Disclaimers)
• A limit that is plainly stated in the product’s listing or guide (for example, a tool that is Sudoku-only, a tool that does not upscale images, or a worksheet tool that does not file anything) — those limits are part of what was described and offered
• Problems caused by your inputs, your configuration, unavailable third-party services (such as TradingView, a broker/routing service, or Amazon KDP), or failure to follow the product guide
• Subscription periods that have already elapsed before a cancellation. Cancelling stops future renewals; it is not a refund of past periods, except under Section 1

This section does not limit any refund right you have under Whop’s buyer terms or applicable law.

3. How to request a refund

1. Contact support first: email support@mergifystudios.com within 14 days of purchase. Include:
   • The product name
   • Your Whop purchase date and the email/name on the Whop purchase
   • A description of how the product does not function as described, and any error messages
2. Give us a chance to fix it. We may ask a few questions or for the file/inputs involved (never send passwords, full card numbers, or account credentials). If we can fix it, we will. If we cannot fix a genuine failure to function as described, we will approve the refund.
3. Refunds are issued through Whop to your original payment method. Timing after approval is governed by Whop and your payment provider.

You may also use any refund/dispute process Whop provides buyers, in line with Whop’s buyer terms.

4. Subscriptions

For monthly or annual subscriptions: cancel anytime through your Whop account to stop future billing. Access for a paid period already underway is governed by your Whop plan terms. Section 1 still applies within the first 14 days of the initial purchase.

5. Chargebacks

If a payment dispute or chargeback is filed, access to the associated license may be suspended while it is resolved, as permitted by Whop’s terms.

6. Contact

Refund and support requests: support@mergifystudios.com

Website: https://mergifydigital.mergifystudios.com